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Original Comment Dear Priceline:<br /> <br /> <br /> <br /> I have been using your services for several years now. My husband and I use Priceline often to make hotel and flight reservations. My husband I are considering not using Priceline anymore due to their inability to accommodate us. A few weeks ago I made an airline reservation with Priceline, but I had to cancel it right afterwards because my husband gave me the WRONG times. My husband who is a neuropsychologist has to attend a seminar in San Diego, CA in October. The reason I had to try to cancel the reservation is because my husband cannot take the time off of work on the 16th to attend the conference. I needed to either cancel of change the departure time of the reservation for after 5 PM. When I made the reservation I made a bid but had no idea once Priceline accepted the bid that they would set up the times. Had I know this I NEVER would have purchased the tickets that way. So I called Priceline and explained my situation asking if they could just change the departure time. My husband and I even offered to pay more money! but Priceline was very unaccommodating and offered no help what so ever. They said they made NO exceptions. Gee thanks. SO let me see my husband and I spend all of our hard earned money on Priceline and they offer no help. I called Priceline several times and asked if they would change the departure time but each time my words fell on DEAF ears. I kept getting this stupid vague answer and absolutely NO help. So because of this my husband will lose $300 for a day's work and also put himself in jeopardy of losing his job just because Priceline won't change the departure date. Then a few days ago I made a reservation for a hotel in Atlanta Georgia on the 27th of July until the 28th of July. I woke up the morning of the 27th because something told me to check my email even though I was in a hurry, so I checked it and lo and behold Priceline Canceled our hotel reservation at the very last minute!!! I didn't even know that Priceline could do that! Priceline also booked us at another hotel WITHOUT our permission! I had no idea that Priceline could that. What if I didn't check my email? Can you just imagine what could have happened? My husband and I could have driven all the way to Atlanta and then we would have had to drive all the way back home because of Priceline's stupidity and failure to have the decency to CALL instead of email as to avoid a disaster! Then we would have been really screwed. Priceline you some really stupid policies. So we had to waste our precious time looking around for another hotel. After we found a hotel on Priceline we booked the reservation. However when I called the hotel directly they told me that they could give me a discounted rate on a room because of all the trouble I went through with Priceline, so I thought to myself &quot;Wow how nice! this hotel had more compassion on us then Priceline did.&quot; Then I called Priceline and explained why I wanted to cancel the hotel reservation and they said that I could NOT cancel and those they offered no expectations. Great so I had to pay MORE through Priceline...What a terrible waste of money. My husband and I got a bad deal all the way around. My husband and I have decided that if someone at Priceline does not so something to compensate us then we will have no choice but to start using another travel company like Expedia or Orbitz and believe me we have NO problem spending our money on someother company that is more accomadating. You may not care now Priceline but you will because my husband and I go on a lot of vacations every year and your company will lose THOUSANDS of dollars. If you don't remedy this situation I will also also report you to the BBB. All we ask for is that you can change the departure date for our flight on October 16th. I don't think that's much too ask for conserving what you have put us through and all the stress you have put my husband and I through.

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