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Original Comment In April, I ordered online, a personalized toybox for my grandson's birthday in May. On May 23rd, I received and email from a customer service rep. named Tara, who told me that the order was back ordered until August 20th. Thankfully I put this order on my credit card - $300.00 total!! or else I would now be dealing with this shoddy outfit for a refund!! Today, August 16th, I get an email telling me the toybox is no longer available, and my order is "no more" - what a way to run a business!!! I will never purchase another item from this outfit or its subsidaries, and I will tell everyone who will listen about my disgusting experience with this outfit..I have reached out already to my family and friends who do buy from Pottery Barn, and told them of my experience. I intend to write to the Better Business Bureau as well. This toy box was to be a birthday gift for my grandson - he knew he had to wait now I get to tell him he got nothing from me and I will have to go in search of another toybox....Hopefully, I can find a reputable company to buy from this time! I am sure that there will be no reply from any yahoo from this company!~!

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