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Original Comment We purchased 3 Whirlpool Gold Appliances, stove, french door fridge and over the range microwave back in 4/2011. Since that time the fridge needed repair, the range needed repair and the microwave door had to be replace. Then the heating element in the microwave stopped working. We were just informed by WHIRLPOOL'S Extended service company (which Whirlpool sent us the information on) that the microwave is not worth fixing. So we paid $470.00 plus tax and delivery and now all they are giving us is $348.00. After speaking to a supervisor at Whirlpool who told me there is nothing that can be done for us because we have the extended warranty! But if we did not have the extended warranty we would of had options! 4 repairs on 3 appliances in a little over 2 1/2 years - sounds to me like there is something defected and you are covering it up. We spent good money on your brand and will never ever purchase another Whirlpool product and I will make sure to tell everyone we know about your lack of customer service. There is no way that the heating element should go bad in this amount of time, but what really gets me is your lack of customer service. The repair cost on the microwave was a total of $388.00 so why not keep a customer happy and fix it instead of giving them back $348.00? What is $40.00 to a company like Whirlpool.

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