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Original Comment I have been working on getting the product that I ordered online since 8/31. I ordered a kitchen aid mixer in white, it came to me in red. I called immediately and was told someone would schedule a time to come out to my house to do the exchange. I waited a few days but never heard from anyone. I called back on aug. 2nd, and was told nobody would be coming to my house. Long story short, I have had over 10 correspondences with people from customer service, including a supervisor, Shannon Thomas. She is now ignoring my emails. I have spent over 3 hours on the phone. In fact, as I am typing, I have been on hold for 24 minutes now. After today, it will probably be closer to 4 hours. I have gotten 3 different reference numbers regarding this issue. I have sent back the red mixer and have not received the white one nor have I received any reimbursement. At this point I am compiling all this information to bring to a lawyer. All I want is the product that I ordered and paid for and in a timely manner. I don't think I'm asking too much.

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