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Original Comment I have been with Net10 for several years. approximately 4 months ago I purchased a new Huawei Ascend M865C. they told me I'd have no problems transferring the number over. Took several days and several phone calls. Finally it transfer over. YAY! shortly thereafter my phone starts acting funky. I've had to factory reset it 4 times now - losing all of my conversations and apps. I have currently been without service for 3 days. THEY say it is because of the towers. They are not provisioning the phone right. My options? simply to wait. No ETA. I asked them about switching out phones since this one hasn't worked right since I got it. They said they only swap out defective phones, this issue is with the tower and not the phone so they will not do anything to help me get connected again.<br /> He told me my options are to wait an undetermined amount of time or buy a new phone. When I asked him if he had as many issues with the phones and service as I have had would he pay the company more money for a different phone or would he pay a different company money for a new phone. He said that was personal information that he was not allowed to release. sounds to me like the 'customer service MANAGERS' are not sold on their own product. Moving over to Cricket - who's with me?

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