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Original Comment Absolutely the worst experience that I have ever received from a car rental company. As a frequent renter of cars we have never been treated so disrespectfully from a customer service representative. She came to help my fiancee with food in her mouth and was totally disrespectful when she told him that since the contract was in his name that he needs to use his own credit card and not mine even though I was standing there and gave him permission to use it. She also said in a very hostile tone of voice that he needs to get a Sunpass from them or else be charged fifteen dollars for every toll that we go through without it. He explained to her that we have our own Sunpass which we will be using. At the end of the transaction, I went up to the counter and she totally ignored me for about a minute while she fiddled around with something on the floor. Then when my fiancee and ten year old son were in the parking lot she sent several police officers over to talk to him under the false claim that my fiancee was yelling at the rental counter which he definitely was not. This traumatized my son and we wounded up having a very bad first day on our trip as the result. I am warning you that the woman in the Key West airport is very nasty and I suggest that you try and avoid doing business with her. I just called up the main headquarters and the man that I spoke to also was not helpful at all and simply told me that he is going to write my comments down. Essentially this means that they are not going to do anything about this situation. It is apparent that the only thing that Thrifty car rental company is interested in is money and not about the service that they provide to the customer. I suggest that people should consider twice about renting from them.

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