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Original Comment I have been trying to get a refund for an overpayment since June 10, 2013 with no luck. I had the original Magic Jack for about a year and then I got an offer thru email to purchase the Magic Jack Plus for $39 instead of the $69 that was advertised. I did purchase it and of course no longer used the original which I assumed would not be active anyway since I upgraded. Apparently it was still on my account. In June when I went to renew the MJ Plus my internet went down in the middle of the transaction and I didn't know if the payment went through. After the internet came up I could not tell if the payment went through so I did it again. A few days later I noticed a double payment on my bank statement. I contacted Magic Jack through the "live chat" to report it and to get the overpayment refunded. I was assured it would be but after two billing periods. Since I did not use a credit card there was no billing period but they said that is the policy. I did check on the refund every couple of weeks and was assured each time it would be refunded after the billing period. After two months I still didn't receive my refund so i "chatted" again and got the same response. I did this every couple of weeks as I was not getting the refund or the confirmation email they promised I would get and I got the same response. "We have to send a report to our Billing Dept and they will send you a confirmation email" When asked how long it would take and each time it was 3-5 days. Here it is 5 months later and still no email or refund. If this email is going to the main office I would hope I might receive some legitimate help but as I read some of the previous emails you have received I don't have much hope. Just know that I hope your company gets its due and somebody out there with the legal capability brings a huge lawsuit against you. I am sure all of these people writing these emails will stand behind him/her. I will never recommend your company no matter how inexpensive it is and will not renew when the time comes. You are taking advantage of alot of people and it will come back to haunt you. Ever hear of Karma?

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