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Original Comment Dear Frontier Corporate Office,<br /> On Thursday Nov. 14,2013, I had a flight booked through Priceline with United from Tulsa, Ok to Las Vegas, Nv. My flt. Left Tulsa to Denver where I was to change plane onto American Iar to LAX, and from there to Las Vegas. There was a problem with the plane I was to leave Denver on, so American Iar rebooked me on a direct flt to Las Vegas on Frontier Airlines.<br /> Upon arrival I was to meet my friend at another gate and was assured by a Frontier employee that I could pick up my luggage at their office downstairs in baggage. Around 6:00 pm my friend and I went to get my bag and the office was closed and I had been told earlier that was no problem just to call upstairs on the courtesy phone an ask someone to come downstairs to open the office and give me my bag. Which is what I did. I was told someone would be down in a few minutes. After 30 minutes I called again and was told the same thing, then later my friend called and was told the same thing, then even later the Security Guard called, several times, until wed been waiting there for about 11/2 hrs, maybe longer, the security guard said he'd called his supervisor who had called Frontiers Operations manager only to be told everyone had left and gone home for the day and wouldn't be back until 10:00 am the next morning. The security officer apologized for us having to wait for so long for nothing, especially since we'd both been up since 0430 that morning and we were totally exhausted. I am 65 and partially disabled, my friend is 66.<br /> The next morning I called Frontier and said I felt they should deliver my bag to my hotel because if what we had gone through the night before, and because it costs $20 cab fare each way to the airport. She said they would not, that she could send it COD and I'd have to pay for it. At that I responded with I wasn't giving Frontier a penny. When we got to the airport there were two other men there, waiting for their luggage and had been through a similar ordeal the night before too. We all said we would NEVER fly Frontier again. The person I met in Las Vegas and he lives in Montana, he is my fianc&amp;#233;e and we only get to see each other every couple of months so our time together is very special, we had 2 days and three nights, one day was used up hassling with renting a car to drive to the airport, finding our way there, and getting to the place we needed to be, I have to use a cane or a wheelchair to get around, so the stress level we experience was tremendous. Im still so angry over this whole ordeal and I feel Frontier owes me some type of compensation, for the hassle, the distress, expense and time lost with my loved one. Your employees were rude and indifferent. I've never experienced such poor service in my life. I am also contqcting United, and American Airlines and Priceline, even though they had nothing to do with it, I want them to know how you treat your customers.<br /> P Fanning

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