Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment I purchased a Bissell Healthy Home Steam Mop about 18 months ago and have used it a maximum of twice a month during that period in our very moderate sized home (a total of approx 36 times). A month ago the trigger broke as I was about to use it. As per the instruction manual, I contacted the New Zealand agent. I left a message with them (as it was over the Christmas period), but they never replied. I then contacted them again and I was advised that the product 'wasn't worth repairing' and that I should buy a new one instead. I find it quite disconcerting (and frankly very annoying) that I paid a lot of money for a so called 'top of the line' product-only for it to fail after such a short period of time and limited usage. It has always been my philosophy to buy the best possible products (despite their more premium costs) to ensure that I am assured of high quality and 'post purchase' care. However I believe that I have been badly let down by Bissell and their New Zealand represntative in this particular instance. Obviously I would appreciate feedback on this, so that I have some form of faith in Bissell when coming to buy other appliances. <br /> <br /> regards<br /> Nigel Kuzimski

Feedback

Your Name

Your Email

Verification