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Original Comment I have been a customer for over 30 years. I have never had a late bill or any problems until now. I got behind on my Dec payment and decided to own grade until I could pay it in full. My past balance was $145.00 and my current is $103.00. This past Friday I down graded to just the phone and the cheap computer of $14.99. My son turned in the box and remote and was told that because of my past balance they would not give me a bill that was currently correct, because of my late bill. The representative was very nasty and actually started yelling at me.... I had no intentions of not paying my back balance. She just didn't want to work with me. After all these years that I have been a faithful customer and after only running into this small financial problem, I was treated like some low life. I am 68 years old and in a wheelchair, TV is the only enjoyment I have. Plus I enjoyed my computer. I can't believe how badly I was treated. I only know that I will be looking for another provider and I will never recommend your company or services to anyone again. You will be able to view it on Facebook.

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