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Original Comment Around 12 Dec 13, I talked with a Nicole at RCI concerning the money that I paid to secure two condos for my family that I canceled because of an illness with my wife that prevented her from traveling. I made these reservations back in Dec 2012. Nicole told me that you had 24 hours to cancel a reservation in order to receive your money back. After some explaining that my wife was really sick and could not travel, she relented and gave me a $50 dollar coupon to be used by June 2014. On 5 Feb 14 around 3:20pm I talked to a Supervisor named Diane or Diana, concerning the same situation about my money. Her comment to me was, if I had talked to her first she would not have even given me the $50 dollar coupon; that the email RCI sent me confirming my booking stated their cancellation policy and it was basically tough luck that I did not read it. First of all, who in their right mind is going to cancel a condo booking because of illness a year out. If I could have foreseen my wives illness, I would not have made the reservations. This supervisor stated that their cancellation policy has always been 24 hours after booking, and that RCI would not be in business for 40 years if we gave money back to everyone who cancelled a reservation. She also said, even those people who died on 9-11 would not have received their money back if the time frame to cancel had elapsed 24 hours. How callous of this supervisor to even something like that. It sure is someone that I would want working for me. The bottom line folks is this, RCI does not care or take care of their members. It is all about the almighty dollar, BIG CORPORATIONS. You know what that means, I will never, ever, use RCI again and will advise anybody I know to do the same. Maybe if everyone does the same, we will see if RCI can last another 40 years.

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