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Original Comment February 24, 2014<br /> <br /> <br /> <br /> <br /> To AUTONOLEGGIO, AUTOEUROPA, Dollar Rent A Car, Thrifty Car Rentals:<br /> <br /> This is the third time I have had to dispute overcharges made to my credit card related to our rental at your Naples office from 16/09/13 to 01/10/13. On 16/09/13 we rented a Citroen that was damaged and had a broken taillight, which I have been told is illegal. The damage was noted on the paperwork and was pointed out to the staff at the rental desk. We also paid for full insurance coverage so we wouldn't be charged for prior or subsequent damage.<br /> <br /> After we returned home from our trip, we received our credit card bill and noticed we were overcharged $283.27 which we assumed was for the deposit that should have been credited. It turned out to be a charge for a Ford Focus to someone else that was clearly not our name or signature. <br /> <br /> Next, we received a charge on 01/10/13 for $308.45. We were told this was to fill the gas tank after the car was returned for 7 liters at $44.00 per liter We had filled the tank in Lago Patria on our way to return the car, which is only 31.4 km from the Naples office. This means the diesel Citroen we were using only gets 4.49 km/l. Interesting that we were averaging 20.3 km/l during our visit. I don't know how we could have burned 7 liters in this distance!<br /> <br /> Now, we are being told we need to pay for a traffic violation for crossing some restricted road in Pisa. We were following some friends in another car on that trip, and they never received a violation. Is it common practice that the Italian authorities target only rental vehicles? This doesn't seem a good way to attract tourists! <br /> <br /> We are sending copies of this letter to Dollar and Thrifty Rentals to let all of your partners know that we will never again use any of these businesses for our travel or rental needs. We are also very discouraged from even traveling to Italy again because of these continuing unjustified charges.

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