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Original Comment First experience: tried to purchase a ticket from OH to MI, in person. Clerk was rude, not very helpful, and basically told me I couldn't buy a ticket until the next day because the busses had all left. next day, different person, even more rude then the last, sold me a ticket for a bus that had already left and then tried to tell me it was not refundable. Spoke to the on-site manager and got it rescheduled for free due to that clerk's incompetence. Third day I got there right when the doors were opened, and the clerk from before saw me and let me know I better stay in line because she forgot to tell me the day before that tickets are non-refundable the same day and if there were not enough seats left, I would get left behind and would have to buy another ticket. I got my seat, but sure enough, I saw 2 families 4-5 told they were going to have to buy another ticket because they had &quot;oversold&quot; the bus. This crap should be illegal!<br /> <br /> second experience: 8 years later, buying a ticket for a friend from MI to NC to visit. purchased online one week after I initially priced the ticket, and the price had literally doubled. plus fees. purchased the ticket, and my friend won't be traveling now. called the office and first greyhound phone clerks who didn't tell me her name got angry, was rude, yelled at me, threatened to send me to her legal team, then hung up on me. I just asked for a freakin' refund! 2nd person, Miss Maynard she failed to call herself (her supervisor told me) was closer to polite, but basically told me the same thing over and over again stating I could only change the dates on the ticket: No refund, no changing the passengers name, no changing the start and end locations. She finally sent me on to the supervisor (who I had to ask for her to give me her name), who told me all the same things. Oh the supervisor finally told me that I could pay a $20 fee if I were there IN PERSON ONLY to change the dates on the ticket, but that I couldn't change the name on the ticket or the locations. I'm plumb out of $300 this time.<br /> <br /> And guess what? close to 80% of those who use the busses make less than 20,000 per year. the rest of those 20% all make under 50,000 per year, with maybe a small handful of under 0.01 percent of those making between 50,000 and 200,000. Virtually nobody who makes more than 200,000 is reported to use a public bus service, be it a city bus service or greyhound. So this cruddy company policy is effecting only the 99%, and the richest of the rich ride around in their limos and jets. I make in that 0.01 percent of those who actually use busses, and I'm still freakin' pissed! I'll bet you if someone who was a CEO used a greyhound bus and was treated the way everyone else is that something would happen to change policy within days.<br /> <br /> I will NEVER use this company again, even if they DO change their policies.

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