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Tegucigalpa April 27 2014.<br /> <br /> <br /> <br /> Gentlemen. My name is Alfredo Ruiz, from Tegucigalpa, Honduras.<br /> <br /> From 4/8/14 through the 4/15/14 we stayed at your Hotel Days Inn, in Fort Lauderdale, Oakland Park, in room 326. The room smelled bad and the sheets of our double bed were never changed and we doubt very much if they were clean when we first arrived, from you previous customer.<br /> <br /> A few days later our legs and body began to itch very much to all three of us that stayed in the room. We concluded when we left the hotel on the 4-16-14 that your beds had BEDBUGS.<br /> <br /> As proof we took pictures of the many bites that turn red when we scratched them . Unfortunately on your Headquarter page, we could not make an attachment to send you proofs.<br /> <br /> I am sending you pictures from my personal e mail so you can have the evidence of the damages to our health.<br /> <br /> Unfortunately we booked your hotel through PRICE LINE and we could not see the negative reviews until we return to Honduras. To our surprise many negative complaints similar as to what we are denouncing to you. Due to this experience we will not book a reservation in any of your hotels, neither recommend it, and to make it worst these BEDBUGS were also in our clothes and luggage, so now we have this problem in our home. We demand from you a reimbursement for an amount of $2,000 for all the many inconveniences that you have cause us for your lack of proper hygiene in the room that was assigned to us.<br /> <br /> Also at the check-out time, the front desk person did not gave us an invoice of our stay and the clerk told us, that since we made the reservation through Priceline, we would receive the invoice from them. Up to this date we have not received the mentioned invoice.<br /> <br /> We trust that our complaint will be handled professionally and we want an explanation from you soon, because if not we will post our complaint in your customer reviews, and that will no doubt hurt your hotel reputation and image.<br /> <br /> <br /> <br /> Alfredo Ruiz


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