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Original Comment I booked an online reservation 4 months ago but had to alter the reservation by one day. I called 2 WEEKS after my original booking and spoke with a rep who said he changed the date and gave me my original rate so I was thrilled. One night before I'm supposed to pick up my car I receive an email that confirms the original dates. I called Thrifty's 800 number and the woman on the phone was talking to me like I was stupid. She was telling me that she doesn't have any record of me ever calling so my rate was triple and I should be happy she's giving me a 10% discount since I was the one who messed up. Really??? I wrote to the corporate office the very next day and it's been almost 3 weeks with no reply. I will now use Enterprise for all of my rentals which are roughly 200 days per year since Thrifty is full of dishonesty.

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