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Original Comment Dear GM,<br /> <br /> My name is Stanley Walker. I have a 2011 GMC 2500 HD ( Diesel ). I purchased it new from Cronix GMC in Griffen , GA. It has been in and out of the shop 6 times since i have owned it. Once for a transmission problem and 5 times for D.E.F. ( Diesel Exhaust Fluid ) system problems, almost every 6 mounths. Here we are again, with another problem in the same system. I just hit 70,000 miles on the truck. There is absolutely no reason that a vehicle this new, should be having any problems, never the less the same problem over and over, every 6 months. I have been a loyal GMC truck buyer for many years. Around every 2-4 years I purcase a new truck from you ( CASH )and I have had no problems until this truck. I am told that my warranty does not cover this reaccuring problem any more. When I call your help line I am on hold for a minimum of 20 minutes before I get a person on the line. And when I get them on the line, I cant understand them. They try to look up my fil and cant find it and have to build a new &quot; Service Request Number &quot;. The customer service person ( Kenith Sin )at my local GMC has not even returned my calls. When he didnt call me back I called him and he had no memory or record of what was going on ( forgot, blowing me off or just does not care ). If I have to pay for any of the repares that need to be done on this truck, I will never buy another vehicle from GM and I will pursue the local lemon laws to return this truck to you and I will make sure that everyone I know does the same. <br /> <br /> Sincerly,<br /> Stanley Walker

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