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Below are some one sided communications that I have had with Thirfty Car rental. <br /> <br /> I have not heard back from yourself or Thrifty's customer service team and below is a charge against my visa that was applied on June 9th. It is probably safe to assume that customer service is not a very important area for yourself and I will see who I can engage to see if I can get a response.<br /> <br /> Derek <br /> <br /> Sent: Wednesday, June 04, 2014 11:46 AM<br /> To: '[email protected]'<br /> Subject: Our last experience at Thrifty Car rental <br /> <br /> Brian, I am hoping you can help me with an issue I had when renting a car recently. I sent the below to your customer service team, but, have not heard back - please advise on who I should contact - <br /> <br /> Sent on Sunday June 1st <br /> &quot;I wanted to ensure Thrifty is aware of the awful experience my family had renting a vehicle yesterday. I have rented several cars over that last few years. After waiting in line for 20 minutes, your rental agent &quot;Oddy&quot; insisted that I needed to purchase additional insurance due to Florida laws. I told him I had full coverage with my insurance company and he insisted that I needed additional coverage based on &quot;recent&quot; Florida laws. I even asked him when I saw &quot;optional&quot; on the agreement and he once again insisted that I have to purchase this insurance. He was also insistent on me &quot;needing&quot; a Sunpass for toll roads, even when I confirmed I was only traveling in Fort Lauderdale and Orlando. I did not purchase this pass. The whole experience was extremely time consuming (with my three kids and Wife - who is on crutches with a fractured knee)and has convinced me to avoid Thrifty car rentals for any future rental requirements. I would like a formal response and reimbursement for the additional insurance fees if they are truly optional.&quot;


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