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Original Comment On June 7th, 2014 I, along with two of my teenage sons, drove to Brooklyn Center, MN for a basketball tournament. A few days prior to this I booked a room through Expedia to stay at the Days Inn 6415 James Circle North Brooklyn Center, MN. Upon check in, Gigi, claimed she had no Expedia booking for me. I gave her my credit card and was charged $10.00 more then my Expedia booking price. The power door at the entrance did not work and the lobby was dirty and had a VERY unpleasant odor to it. There were many &quot;shady&quot; people just milling around the lobby, as well as, the parking lot. My room was on the second floor and the elevator was &quot;out of order&quot; and was told it had not been working was quite some time. The hand rail, going up the stairs was broken and nailed back together. Just one more safety violation! When I entered my room I was appalled! Here is a list of the things that I, and my sons, encountered...<br /> <br /> 1. the smell...for a non smoking room this reeked of smoke<br /> <br /> 2. bugs and dirt on window sill.....something sticky had <br /> <br /> not been cleaned up.<br /> <br /> 3. was not vacuumed.....food crumbs, twist ties, and <br /> <br /> beer bottle caps were everywhere.<br /> <br /> 4. Toilet would not flush<br /> <br /> 5. gauge in the wall that appeared to have been made by a <br /> <br /> knife.<br /> <br /> 6. The lighting in the bathroom was horrible. You could <br /> <br /> not see when the door was shut.<br /> <br /> 7. The door to the bathroom didn't close all the way<br /> <br /> 8. The vent in the bathroom had mold all over it.<br /> <br /> 9. The furniture looked like it had been taken out of the <br /> <br /> dump. Broken pieces and just not even usable.<br /> <br /> 10. The overall cleanliness of the room was like that of a<br /> <br /> slum lord building.<br /> <br /> 11. There was a washer/dryer combo just sitting in the hall. This was a working washer/dryer but it was in the hall!<br /> <br /> These were all observed within 10-15 minutes!!!<br /> <br /> At this point, there was NO WAY I was staying here with my sons! I went back done to the front desk to complain. I told , GIGI, that I was checking out. I got a receipt stating that I would not be charged for the room. <br /> <br /> She didn't ask me any questions as to why I was checking out. She said &quot;sorry&quot; but nothing else. It was almost like she expected it and it was no big deal. This place reminded me of a place you rent by the hour and/or where drug deals go on. I left and went to a hotel next door. I told the front desk of my experience next door and the gentleman just laughed as if they got a lot of customers this way. What is really said is I was traveling with a group of parents/kids for this basketball tournament. We called them IMMEDIATELY and told them not to stay. They went, looked at the rooms, and checked out as well. They saw carpeting in their rooms with blood on it, dirt and filth, horrible smells and while they were at the front desk someone walked in smoking a joint!!! Your cooperation lost four booking (and I'm sure more) on June 7th! <br /> <br /> I wish I could tell you this is where it ends but I can't. When I returned home and was looking at my bank statement I noticed the Expedia and The Days Inn charged me for the night!! I called Expedia on June 9th they told me that they would be looking into it and would be calling Days Inn and would return my call. I had to call back the next day and talked to someone different. They called the Days Inn, again, and talked to the manager, NICK. Nick told Expedia that I was a no show which I find interesting because I was told Days Inn never have booking for me through Expedia. Expedia tried to do a conference call with the three of us so I could talk to Nick. I was on hold for 5 minutes and was somehow transferred to someone else at Expedia. This person seemed to be a bit more intelligent and when I explained my story, yet again, Expedia reversed the charges and credited my account. I then called Days Inn directly and spoke the Nick, the manager. I explained my story to him and was told that the charges WOULD NOT be reversed. He told me he had to call Expedia to get the charges reversed. I told him I took care of this already and I DEMANDED the charges that Days Inn charged me be reversed as well. I told Nick that Gigi gave me a receipt and said that charges would be dropped. He argued with me for a while, put me on hold and after a some time told me the charges would be reversed. This experience was beyond bad! I may never stay at a Days Inn again! You really should take the time to visit this hotel, undercover, and experience it from your customer's viewpoint. I personally think this place should be shut down and fire the people you have running it and get someone in there that know how to run a hotel. If you would like to contact me I have all my confirmation numbers, receipts, ect. <br /> <br /> <br /> <br /> Sincerely,<br /> <br /> Eric Thompson

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