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Original Comment WOW, I wish I would have read the many negative comments on many google links to include disgruntled customer comments and reviews on this site and others, prior to purchasing a 2 year contract. Had been an original 24 Hr Naut. member since 1981. Have gone back and forth between 24 Hr and Gold's Gym but 24 Hr having pool access made me switch back again after many years at Gold's (now SF Fitness). Went late this evening (Bryant St. SF) and brought in my purchase receipt/contract and tried to get set up with finger print entrance issue and the basics so I could hit the pool. Ended up dealing with a disrespectful youngster who was not able to input my info. correctly or find me in the system? It was already 30 minutes from when I walked in and she became flustered and obviously has no customer service tact or common sense. She would not give her name and other employee (male) behind the counter said he could not help as his shift had not yet started. I said I'll try later. Upon departure at 11:45 pm, I waited about 5 minutes and no one was available in the customer service area. Hopefully this negative experience will not be common place as clientele come to work out and relax, not to deal with little brat's who should be trained appropriately and have better customer service traits. Seems after my experience and what I've read from other clientele, 24 Hr needs to provide a lot of remedial customer service training to the employees.

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