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Original Comment Dear Auto Zone'ers I am a loyal Autozone customer, however, the last few experiences were due to faulty corporate purchasing, not the local staff in <br /> Albemarle NC<br /> Each trip from home to AZ is a 25 mile round trip.<br /> I rented the #27108 OEM (Brand)fan clutch which was supposed to be a 36mm wrench.. The wrench is stamped 36mm, the wrench actually measures 40mm and is absolutely useless for this job. I bet you guys bought a bunch of them without knowing if they were going to work or not!<br /> I also purchased a Dayco 71601 radiator hose that will not PROPERLY FIT the Dodge Dakota as the hood of the truck will tend to pinch off the water flow when the hood is secured. The GATES brand hose from NAPA is of the proper shape.<br /> I also needed a 1/2 inch diameter by 1/16&quot; thickness &quot;O&quot; ring, but your people don't know about &quot;O&quot; rings, and don't stock such arcane pieces, so I have to visit NAPA where they have the foresight to stock those small parts which make or break the job.<br /> Should I just go trade with NAPA? I do like your staff and people, but even if you are a wall street wonder, your management needs to actually &quot;turn their own wrenches&quot; and see what this type of work really entails.<br /> How many 25 mile trips did this job entail? Too many.<br /> How long before I get a response? Not holding my breath.<br /> Still your customer, for now, Mark Franks

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