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Original Comment Wow, This Has Been The Worst Customer Service Experience Ever!!!!! I Hope Your C.e.o. Elizabeth Blair Reads This And Investigates Her Customer Service Employees, The Customer Lack Of Service Calls Started On Thursday April 2nd 2015 And Has Continued Today April 9th, 2015. I Truly Hope You Have Recordings Of The Conversations And Can See They Lied To Me, Hung Up, Transferred Me To Other People Who Were Extremely Rude!!!! I Was Told To Fax In Documentation That My Identity Was Comprimised And My Credit &amp; Debit Cards Had Fraudulent Activity/charges On Them. Therefore They Had Been Cancelled To Protect Me By My Bank! I Did Not Visit The Gym At All Do To Major Surgery Around This Time As Well, A Customer Service Agent Told Me After Disconnecting Me On April 2nd That 24hr Fitness Billing Dept Would Wave Any And All Back Fees (4 Months) As A Courtesy If I Could Please Fax In Information From My Bankn Showing Fraud. After A Few Hours At The Bank I Was Given Documentation And Faxed It To The Number Given To Me On April 8th 2015. I Called Today April 9th To Confirm They Received My Bank Info. The First Lady I Spoke With In Membership Hung Up On Me Brittany, I Called Back And Spoke With Anne And She Passed Me On To Tatianna? All Super Rude And Argumentitive Basically Calling Me A Liar. I Asked Them If The Conversations Were Recorded To Check Because Your Customer Service Agfent Made A Verbal Agreement On The Phone With Me On April 2nd! I Would Never Have Gone Through All This Trouble And Agrivation If I Wasn't Told To Do So And The Fees Would Be Waved As A Courtesy For Everything I Have Been Through!!!!! Seriously The Reps Got Worse And I Called And Spoke With Aaron And He Had Brittany Call Back Agin The Rudest Most Disrespectful 24hr Customer Service Representative Ever!!!! She Was So Incredibly Rude All Of Your Reps I Dealt With Should Be Fired!!!! Brittany Proceeded To Tell Me With Poor English That My Membership Is Now Cancelled????<br /> I Am Blown Away Of How Much Aggravation I Have Been Put Through And The Loss Of Time Dealing With All Of This After A Verbal Contarct/agreement By Your Representative! <br /> I Will Abe Following Up With Letters And Media If This Is Not Resolved Properly And I Don't Have These Fees Waived As Well As An Apoplogy For This Rude Disrespectful Treatment!<br /> Pj

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