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Original Comment I had a VISIO 60" TV go out on me over a month ago. I started the replacement process on April 27th. It is now May 26th and I have no date for repair or replacement. The original parts were wrong. The replacement parts order on May 13 were not order until May 15th starting a new case number. This gave VISIO 7 to 10 days to get out to make the repair even though it was the same problem on the same TV. The correctly ordered parts were shipped wrong again. VISIO repair is trying to send a replacement TV but that will take an additional 6 to 10 days. It is now May 26th and I have no resolution to my problem with no resolution in site. I am reaching out to someone at VISIO corporate who will listen to how the repair division is failing to service its customers.

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