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Original Comment Dear Sir/Madam,<br /> <br /> I was in our local Kmart store today #4867 in Southbury, CT. I was looking over the garden seasonal items that we 50% off. I came across Jackyn Smith LED small stars. I thought they were adorable but the 3 out of four I saw were each missing the LED part to light the star. I brought them up the customer service desk and asked the lady behind the counter if an additional markdown could be taken as they were missing the light and battery included with the star. But I really like them. She flat out said &quot;No we are not allowed to take anymore markdowns on those items and brushed me off. I have to say I was completely shocked and annoyed by her overall negative attitude. I went back to the dep't and went to put them back but i was so annoyed I asked another floor person the same question. He said &quot;no problem we can do something for you as they are missing pieces&quot;. I then asked who the &quot;idiot&quot; was behind the counter at the service desk and how could she be at customer service when she clearly should not be with an attitude like hers. He explained that was the manager trainee in charge. I was aghast! <br /> Anyway, he helped me to the cashier and I checked out. Before I left, I went over to this women (I believe they said her name was Laurie?) and as she leered at me out of the corner of her right eye(because she could see I was walking up to her) I advised her that I did receive a discount and that I was treated very nicely by the gentleman who helped me! She had the nerve to ask me who gave me the discount!!! Are you kidding me, Really and she represents the Kmart brand???<br /> I was a merchandise manager at Bradlees and then after they closed on the TJ MAxx as a soft lines manager for many years after that. I can not believe anyone would think that women as manager material and I had such a tiny sale. My experience at that store has always been great there. But now I hesitate, If she can't handle the front end on a busy Sunday she should not be in charge!! And one does not call customers to the check line and them say a comment &quot;there are no lines&quot; which to everyone there we clearly had lines? She should stay away from customers because clearly we are in her way. How does she treat the staff-she gave me the impression she wanted to get that employee in trouble for helping me! She should not be in the customer service field and I feel you all should be made aware. I am glad the rest of the Kmart staff in Southbury is not like her.<br /> Thanks to the kind kids who did help me this hot Sunday afternoon. <br /> Respectfully submitted , Hilda Muratori

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