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Original Comment On December 31,2015 my lawyer and I went to 5/3 rd bank in Gurnee Il. to close my brothers account . My brother passed away on Dec. 27, 2015 from a massive heart attack, it was quite a shock. Upon entering the bank my lawyer asked a teller if we ccould possibly use an empty office, that was right there, for me to sign some papers he brought, he also explained to her why we were there.She got another man from another office, my lawyer explained to him why we were there, this man went and got Matthew Rothmann,(ASSISTANT VICE PRESIDENT) he was very skeptical about us using an office, Him and his side kick escorted us to an office 5 feet away and stood there, my lawyer asked if we could have privacy, reluctantly they left us. When we were through we went to Matthew's office with the side kick in tow. Matthew represented your bank as a insensitive, arrogant, selfcentered ass. Never once did her make us feel welcome or tell me that her was sorry to hear about my brother, never smiled or made us feel confortable, he made us feel like we were wasting his time , he spend about ten minutes with us. We were able to close the accounts, but left feeling like we were criminals. Hopefully your executives from your banks receive customer service ediquet classes in there training, Matthew must of been out sick that day. If the shoe was on the other foot I'm sure he would feel the same way. I will never do business with 5/3rd ever again, I have never been treated this way at any other bank I have ever dealt with.

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