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Original Comment I recently left RCN after 16 years as a customer. I was very happy with the service I received and only left as RCN seems has made a corporate decision to not be competitive price wise. In the past RCN would be very accommodating and would match or be lower than the competition (COMCAST and Verizon). My pricing had increased by 33% in the last 2 years and there was no latitude given to the customer service reps to match the competition. So reluctantly I concluded that loyalty was no longer valued by RCN and moved on. How nearsighted is that?? My current bill with Verizon for the same services dropped 30% and it is guaranteed for 2 years. Perhaps if the management gets its head out of the sand I may rejoin them in 2 years when they realize the cost of acquiring customers is a costly and more difficult than accommodating long term customers.

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