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Original Comment I have been trying to get a call back from anyone within the Jiffy Lube Corporation. I had auto repairs and tire rotation done at store #03037 in Independence, Mo. on 6/9/16. On 8/5/19 I had massive shimmying, had vehicle towed and repaired. Only 2 of 5 lug nuts remaining on right front tire. Diagnosis: "cross-threaded or over tightened lug nuts". I had not had any other service for my tires and was panicked to think that I had been driving at 70mph with 2 lug nuts! I sent receipts (2x) to Tim Butler. He does not return calls. On 9/8/16 I spoke with Mr. Butler and was told "there will be a check cut for you this afternoon." I still have not received my automotive repair money. If I am not contacted, I will be forced to ask for more damages, original botched car repair reimbursement, time away from work making unreturned telephone calls and unanswered emails. I also have a large network of friends who would no longer utilize your company's services if I informed them of my horrific customer service, as well as your poorly trained service agents who don't tighten lug nuts appropriately. Anyway, PLEASE resolve this issue.

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