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Original Comment I will never use Snapfish again. I placed an order of Christmas cards on December 6th and they said they shipped it on December 8th. It is December 22nd and I still have not received them. I have talked to customer service numerous times and they have a different story every time. One told me that UPS lost the package. I called UPS to have them track it and they said it was never tendered to them. Called Customer service again and the rep told me to wait one more day. Waited three days still did not receive, then called again asking for my money back and the rep said that she was not authorized to give me my money back but she will have her supervisor call me within the hour. I waited the whole day and they never called. Finally I called again and The rep on the phone was rude and told me sometimes the shipping can take thirty days and the only way I was getting my money back was if I never received the cards. This company is truly horrible and should never be allowed to work with customers. Also I know I was not the only one having issues as every time you call they tell you what number you are in line to talk to an agent and it was never less then 150.

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