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Original Comment Booked a trip to Cuba with my cousin, her husband and her friend. We all live in Florida and were impacted by Hurricane Irma being without power and water until a couple of days before the cruise departure. In addition Havana had flooding and structural damage from the storm and there were very rough seas. We asked NCL to cancel the trip due to all of these circumstances. They replies that the port was open and they would continue with the trip. No other offers. We are in the process of filing a claim with travel insurance and are awaiting the outcome. In addition NCL was to refund taxes, visa fee and excursions that were prepaid. I was only refunded a portion as the remaining portion was given to my cousin's friend that was to share my cabin. NCL was contacted and stated that I needed to get the money back from my cabin mate. She is traveling and I really don't know her that well. NCL should have acknowledged their mistake, apologized and made the correction. Very very poor customer service. I would never book another trip with NCL. I am going to post all of this on social media so that travelers beware.

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