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Original Comment Cuisinart Customer Service is completely useless. My EM200 latte maker has a simple rubber handle that ripped. It is a small part that I can take off and on. Customer service wants me to ship them the entire unit so they can "evaluate and repair". I'm going to be without a coffee maker for 3 weeks because they are too stupid to just send me the small simple part. I have been going around and around with this on this for 2 weeks. I have flat out told them I am not looking for a new unit or to get the replacement part for free even though its still under warranty. I'm fine paying for it...and shipping. But they insist I send them the whole damn unit so they can evaluate and then determine what to so. They are willing to pay the shipping...still all I want is a simple replacement part.

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