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Original Comment I bought a Bissell Crosswave at Costco and while it was working was very useful, the concept is great but parts are not, gears should be metal not plastic, specially for the price. It stopped working just a few months after warranty ended, what a coincidence looking at all the reviews this products are design to fail and trash the planet, wow! it looks like I was one of the few that the product lasted after warranty ended, can't belive it!!. I called customer support and they couldn't do anything for me even though they said they report the issue to their corporate they could only offer me a discount to buy another one...what??? Every two years I'm supposed to buy a new one to TRASH THE PLANET ?? I asked where could I get the internal parts to fix it and they offer them only through their service locations but they don't sell the parts to customers they install the parts and want to charge you as if you bought the product new. I wouldn't recommend Bissell, this are disposable products design to fail in a year, or two the most. It would be whole new story if product would last at least four or five years or internal parts were available.

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