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Original Comment Well, this may be lengthy but here goes. Today I went to Sam's Club in Gastonia, NC. I had an appointment in Tire/Battery for a headlight cleaning at 10am. I arrived at 935am to make sure I was first in line. The ONE and only technician arrived around 945 and clocked in at 951 and told me he would start at 10. Well, problem #1, computer for Tire/Battery is not operational (and has not been for over a month according to customer I spoke with at 1pm) so we had to go to jewelry, well that computer system was having its moment of rebooting, so off to the "office" the tech and another associate went so the paperwork could be printed in Tire/Battery. Another 20 minutes later. So now its after 1030, the tech has paperwork and is set to start on cleaning my headlights on my truck. I told him that I had Dr. appointment and needed to be done by 1pm. It is designed to be a 2 hour job. I hung around awhile and other customers were coming in and of course the ONE tech was trying to catch up and keep other customers appointments. Thus, you guessed it, the truck is still sitting in the bay. So I walked over to Lowe's hung out there for hour and half and went back at 1215, hoping that the 2 hour job would be close to completion. Nope, only one light taped off. Other customers coming and going. Each customer had to go to jewelry to get the paperwork done and pay for their service. So at 1pm I grabbed a bite to eat hoping the job that should take 2 hours would be done in time for me to make it to my Dr. appointment. Nope, did not happen. At 1:20 I told the technician who had now had both headlights taped to start the work, he had to pull that off, I had to leave. He was apologetic about not having it done, and I do not hold him responsible. This is a MANAGEMENT issue. Computer broken/inoperative for over a month. Only ONE (1) technician available to wait on customers, do the work of exchanging batteries, going to another part of the store to "ring" them up, answer the phone, help answer customers questions, rotating and installing tires. Really all of this on ONE person, is just too much! Upon getting a refund on the work I had paid to have done the store was kind enough to give me a gift card. I used it to buy gas since I live 18 miles from the store. Setting up another appointment, don't think I will at this store, I will call around first to make sure where I take my vehicles to (tire and battery) has ample help to complete the work as promised. THIS IS A MANAGEMENT ISSUE! It really needs to be corrected, most of the customers I spoke with in that area just shook their heads in how things were going in this area as they could see how long it was taking for them to be waited on (yes, while I was waiting to). One other note, one of the employees told me they had put in a work order for that computer to be fixed, but they would do another, "just waiting on the IT people to show up". Push the button people, fix it or replace it!! Hope you have a great day, and please be mindful that as a 20year customer of Sam's I have never complained, and hope that this message will be seen by someone who cares to make things better for the customers and the company.

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