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Original Comment I leased an XT4 last December at Frank Kent Cadillac. When I leased it, I got the &quot;windshield package&quot;. About 2 months ago, a rock hit my windshield. I took my car in the next day to find out if they would fix my windshield. The chip had started to crack. The service person said a windshield would have to be ordered. Since it was close to time to take my car in for maintenance they said it was ok to wait &amp; bring it in at that time when they could also repair the windshield. I called when my oil life reached 20% and was told it would be a week to get an appointment. On Wednesday October 28th I took my car in. Later that day the service person called me and said the windshield package would not cover the repair because the crack was more than 6 inches. Why didn't they tell me this when I took my car in the day after the rock hit my windshield and it was still a small crack? I asked the service person to push the issue. He. called me back the next t day &amp; said they still wouldn't cover the repair. I had to call my insurance agent and file the claim through my insurance but I'm not letting Cadillac make the repair. I won't give them my business. <br /> <br /> This is my third Cadillac to lease and it will be my last The service people were not aware of the 6 inch crack thing and had advised me to wait to fix it. Because they would not fix the crack, it's costing me $500 for my deductible. My insurance will cover the rest. They lost my business over a 12 inch crack (6 inches over what they would cover). Now in my opinion if you're replacing a windshield, what difference does the length of the crack make? Cadillac should replace it at no cost. I know I'm just one person and Cadillac could care less if they lose my business but I plan on putting all this on social media. So sad that Cadillac has chosen not to be nice to customers anymore.

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