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Original Comment Greetings...<br /> <br /> I am an RCN customer. I do not know who to reach out to regarding my frustration in service. I have asked for a corporate number and/or some other source... however; reps have been resistant or say they don't have that information to provide. <br /> <br /> I am a customer, I pay RCN to provide me will adequate service.<br /> <br /> I have been without service for over 24 hours now. RCN keeps telling me there is an outage in the area and it is being worked on and/or the outage should be fixed in a few hours...an hour...by 5PM...those are some of the run arounds conveyed to me yesterday.<br /> <br /> We are in the middle of a pandemic...I work from home...I can't go into my office and work 'cause my internet service that I am paying for can't get their act together. An outage like this is not the first in the last six months. COVID-19 is happening NOW. RCN and the lack there of, is effecting my job... my income. I couldn't even work yesterday, nor will be able to today it appears and probably tomorrow. Who knows... RCN sure doesn't know.<br /> <br /> I would like my last bill discounted ($76.02) and I will be moving forward with finding another provider. RCN you are a bad example of quality service.

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