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Original Comment I purchased a Frigidaire Professional Refrigerator Column Model #FPRU19F8WF1, Serial #BA12508148 that was delivered on 1/2/2022. It stopped working on 1/5/2022 - exactly 3 days. I went through the normal aggravating process of calling into Electrolux's customer service the next day, 1/6/2022. We have had a total of three service calls. At the first one I was told major components had failed and parts would have to be ordered. At the second one I was told the tech could not complete the repairs because of the $2,000 tool that was needed to repair the appliance, a tool that his company didn't have due to the cost. At this point I'm more than two weeks without a refrigerator. I call back into Electrolux's customer service and request a replacement appliance. I am told the only way they will replace it is if the refrigerator can't be repaired. They don't care that major components have failed and I'm not comfortable with this particular appliance any more. They set up the third appointment with an Electrolux repair technician - 2 more days to wait.<br /> The Electrolux repair person comes out, diagnoses the issue, and explains the problem. Of course parts need to be ordered. He sets my repair appointment for 2/4/2022 due to a part being back ordered. My family and I wait patiently even though we will now be without a refrigerator for a month. On 2/3/2022 at 9:03 AM I receive a text message from Electrolux confirming my appointment for 2/4/2022. Later that evening I receive a phone call to confirm the appointment. At 8:00 AM on 2/4/2022, the morning of the appointment I receive a text from Electrolux with a new appointment date of 2/10/2022. No call. A text.<br /> I called customer service and they explained that a part was on backorder. Now during this time I have been in communication with the tech from Electrolux via text, letting him know when each box/part has been delivered. On 1/26/22 the tech stated we were waiting on one more part that would arrive on 2/1/2022. It arrived on 2/1/2022. So, what's on backorder? The customer service rep couldn't tell me. I asked to be transferred stateside - yes, the calls were being handled by offshore agents. She stated there was no way to do that. I asked to be transferred to a manager. After being placed on hold for more than 15 minutes she came back on the line and told me no one was available, and I could call back after 11 AM today. <br /> I am still without a refrigerator with no guarantee that the appointment set for 2/10/2022 will occur. No reimbursement for spoiled food. Yes, I asked for that. No loaner refrigerator. Yes, I asked for that. No reimbursement for renting a refrigerator during this time. Yes, I asked for that. No replacement appliance because this one can be fixed. And no way to talk to someone besides the offshore agents. <br /> This is not my first Professional Refrigerator/Freezer column. I had a pair in my previous home. We sold the house - the appliances went with it. I was in my new house for three months before the new Refrigerator/Freezer columns arrived. I had to rent a side by side during that period we were waiting. I did not have any issues with the last set. <br /> I don't know what Electrolux/Frigidaire changed on this new model. I am definitely not impressed.

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