Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment I am writing this comment hoping that you guys will be made aware of my unacceptable experience with a store on University Parkway in Sarasota Florida. I ordered a turkey cake online and arrived at my pick up time at the store. When I arrived there I was asked for my name and I clearly stated I am picking up a turkey cake for Brandon Thorpe. I was handed a turkey cake and when I arrived home I realized that I was given the wrong cake. This would not have been a problem had the ice cream been what I had ordered. I must also add that the store is a 40 minute drive from my home. In an attempt to not make a wasted trip in the event that my cake had been given to somebody else I attempted to call the store. Nobody answered the phone. I also want to clarify that there were no customers in the store when I picked up the cake so I found it very odd that nobody was answering the phone I drove all the way back to the store and ask the associate why they do not answer their phone. Their response was because when there is no manager on duty the phone for the shop is locked up and therefore nobody answers it. The associate did retrieve the cake that I had ordered at least I believe it is the correct cake . I make this statement because my name and phone number and ice cream flavor was on the slip that was taped to the box however the box had somebody else's address written on it. When I brought this to the attention of the clerk he stated that he would double check in the back to be sure there wasn't another cake that had my address on it. He returned and stated that there wasn't another kit with my address on it. He then suggested that perhaps the address that is on there was their address which really didn't make any sense because the address written on the box was actually for a completely different city. I am extremely frustrated because I drove an hour and 20 minutes to return the wrong cake and retrieve the correct key. When I arrive home I will make sure that it is indeed the cake that I ordered because it does not appear that anyone can confirm what the flavor of ice cream is. I am sure you can understand how frustrating this is. I understand it is a very busy time and I would not have a problem had I been able to contact the store with a telephone call. I feel this is extremely poor Customerservice.

Feedback

Your Name

Your Email

Verification