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Original Comment 02/17/2023<br /> We need Frigidaire corporate help! I am completely outraged with how Fridgidaire is handling our newly broken down machine. I bought a new dryer &amp; washer stackable unit model number FLCG 7522AW3 in June 2022. The dryer started breaking down in October 2022. It has been serviced 7 times so far. We have not been able to use the unit an accumulative total of 2 &amp; 1/2 the months. We have made numerous calls to frigidaire, waiting for hours just to reach someone. We asked to speak with the supervisors many times and waited all day long on two separate phone calls to be returned by the supervisors by the end of each day. No one returned them. My husband has been in hospice care at home since July 2022 and my family members and I have spent lots of money having to pay for laundromat services. Often, we cannot even wash his sheets ASAP as needed.<br /> So far the dryer has lost its heat, the belt keeps popping off, makes grinding sounds, and the electronic with the beeping noise does not stop beeping once the machine has stopped. The washing machine is making a very loud banging sound on all its spins. All of this has been recorded on my phone video camera. It has been serviced 7 times and still is waiting for service. We were told by our reputable service company - Jersey Appliance Inc, in Mercer County NJ, that we are still waiting for some of the parts to come in. It could be this week or months down the road. We are stuck with a non-working machine. We pay our monthly payments, but out of all the months we have owned this machine (June 21 2022 -till today 02/17/2023 we have not been able to use the machine for about 70 days due to breakdowns.<br /> <br /> So far the repairs have been:<br /> DRYER<br /> Thermostat replacement<br /> Idler Arm S.D.<br /> Faulty gas valve replacement<br /> Heater with housing duct<br /> Belt fell of twice, second time followed by grinding noise<br /> Replace control but could not silence the beeping noise<br /> <br /> REPAIRS WE ARE WAITING FOR:<br /> New repairs needed, and have been waiting on parts since 2/08/23. Was told that it could take a few days or months on these parts. <br /> Back ordered with possible months to wait for: Blower wheel - Motor - Basket spin tube - Ring and Control Board<br /> Only part that is in at this time: Idler arm assembly <br /> Dryer belt <br /> Spring idler.<br /> <br /> MEANWHILE WE ARE NOT ABLE TO EVEN WASH THE BED SHEETS OF MY DYING HUSBAND. AND NO ONE IS WILLING TO TALK TO US, SUCH AS A SUPERVISOR TO HAVE THIS MACHINE CHANGE OR BOUGHT OUT! SHAME ON THE FRIGIDAIRE. AT THIS OUNT WE WOULD LIKE A BYOUT AND MOVE ON. [email protected]

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