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Less than a year old water heater and no hot water, pilot won't light. Call for warranty and they'll send part and arrange repair locally - in 2-4 days. I need hot water today. Told I can get part in 1-2 days if I pay expedite fee. Speak to supervisor after long hold and agrees to one-time waive of fee. If I want part today, I can check local suppliers and get reimbursed. They cannot tell me who has the part. This is just terrible customer service.


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