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Original Comment My insurance company made a reservation for me on January 26,2024, and provided me with a reservation number. I called to confirm and stated I needed the car on Monday , January 29,3024. My reservation was confirmed. Monday morning I called to confirm location, pick up time, etc. everything was good and I was scheduled to pick car up at 4:00pm. I was in dropped off at a store walking distance from business location at 3:00 . At 3:10 I received a call from Enterorise saying there would not be a car for me today and would not have one until Wednesday. This left me stranded for 2 hrs before I could get a ride home. The manager at the Saraland location was more than rude and did nothing to try to help me secure a car and basically told me @it wasn't his responsibility to get me a ride home. I so understand mistakes and I didn't really expect total treatment but I did expect some courtesy and professionalism which this manager lack both. I call Tuesday morning and tried to obtain a car due to the fact I had a reservation. I was told cars went out first come first serve based. I called the 800 number than I used to confirm my reservation to see if I could possible get a car. I was given the run a around there as well, waiting on someone to call me. Still waiting.... Finally got someone who was professional and was very nice. She had a car available but it was too late for me to arrive at her location and they could not bring the car bc I lived 22 miles away. So needless to say it Tuesday night and I have no car , no call backs, from upper management and no plans to secure a car for me . This is the most unprofessional situation that I've dealt with for a long time. It appears the word reservation should not be used in booking a car, I definitely would look at the management that is running my stores and to rate customer service .... Big Zero! Enterprise Rent Car did not honor my reservation , their lack of professionals caused me a 2 hr. Wait in the cold for someone to pick me up , cost me $100 cancellation fee to my dr spot for not giving a 24?hr notice, ,I've waited 3mibths for this appointment and had to cancel ... Bottom line is this : Reservations are not Honored , Do nothing to help when there is a problem and they Warby was treated by their staff .... Terrible . However , I do have to give Enterprise RentACar a bug thumbs up ?, for their employees ability to &quot;pass the buck&quot; in the most efficient way. All they had to do was tell me they are not able to honor my reservation and they do not plan to do anything to honor it. It amazes me how a company can stay in business treating their customers the way I was treated , bc I know I'm not the only one that's had this experience .<br /> <br /> Think someone from Emterorusevwill follow through with this review????

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