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Original Comment I am very upset about my experinece at the TJ Maxx located at 7670 Poplar Ave in the Germantown Village Square in Germantown TN. I put a lay-a-way in that was due out Saturday, 07/28/12. My layaway slip number is 21657598. I was sick & was not able to make it. I called Saturday, 07/28/12 @ 901-758-7822 @ 3:03p.m.& asked could they hold it until Monday, 07/30/12. The lady I spoke with was very rude. I wish I had gotten her name. She said to me "We don't do this but I will do it this one time & hold it until noon. I explained to her I get off @ 5:00p.m. She said "I will hold it until 5:00p.m. & after that it will be put back & she abruptly hung up. I realized that is not your policy. Her tone was very abrupt & she talked down to me. I came in Monday @ 5:15p.m. & was advised it was put back Sunday, 07/29/12 @ 5:00p.m. The lady I spoke with apologized & stated "We are a small store & you should have spoke with a manager". I advised her I thought I was speaking with a manager because she led me to believe she was. I told the lady I spoke with Monday; I think her name was Ms Dale that I spend a lot of money in that store. Her response to me was "It doesn't matter if you spend 250,000.00; we don't have the room to store the items because we are the smallest store. I have been in customer service for over 30 years and I am very dissatisfied with the customer service I received. To make matters worse, I tried to find my items & they were gone. I received 5.00 back & it is not about the money. It is about how I was treated. If the lady didn't plan to hold my items, she should have told me she was going to. I only accepted her tone to me over the phone because I wanted my items & I get there & they are gone. I am so done with shopping with your company & will ensure I let the world know about how I was treated.

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