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Original Comment After waiting twenty minutes for a customer support person, a guy got on the line who was clueless about the product and I had to wait three times while he "researched" my problem and finally figured out how to do exactly what I had already done before calling which produced zero results. So he then connected me to the warranty people (?) and after another twenty minute wait the their phone hung up on me. So I have called back and after another twenty minute wait a guy came on, asked my phone number and then promptly put me back to "wait" mode with the music and endless female prompts and am still waiting again fifteen minutes later. Magnavox has the distinction of the worst customer service in the world with the exception of Toshiba. Congratulations.

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