Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment I don't even know where to start. My daughter and I purchased a used Honda from the Rt 22 dealership in Hillside, NJ. I have purchased many cars and never have I had such a horrible experience. First it should not be a 3 plus hour process to purchase a car. The website stated that with an ideal credit score, financing would be no more than 2.9%. I had over a 870 score and they would only give me 4.34. I explained that we were traveling a long way (over a 1 hour drive) and need to resolve everything that day, since it was a Friday night I had not been able to contact my insurance company to insure the car. Abdel said I could get temporaty insurance thru the dealership to get the car home and that he would contact my insurance company on Saturday. I gave him all the contact information of my agent. By the time I was processed thru multiple departments it was dark when we left. The next morning(during light) I noticed that there was a chip in the windshield, the tire were almost bald and there was something leaking from the engine. I called the dealership back multiple times and leaving messages for the sales person, Abdel Nasser. I finally reached a manager John Pierce who said he would take care of the windshield,he advised I could have a Honda service close to me look at the leak but they would do nothing about the tires. He said they passed the 150 point inspection. He said he would mail me a copy. Monday morning I contact my insurance agent to make sure the Honda was insured, the dealership never contacted my insurance agent as he said he would. A few days later, I received inspection by mail. page one has 1-66 checked off, page 2 has 67-150 and it has no checks, there are carbon marks from page 1. page 2 was never checked off, the 2nd page is not signed, this tells me the certified car was never inspected. After a few days of not hearing from Honda about the chiped windsheild, I called back, John stated "oh the windshield place never called back" so after some back and forth, Honda finally had someone come to the house and fill the chip at no charge to me. We brought the Honda to the Brick, NJ dealership to look at the leak which turned out to be a bad transmission bolt. It was fixed with no charge to me. After a few more days I received a call from Miguel in the service department telling me my tires were ready and I could come up to have them put on. Now mind you, I have already been told by the sales manager, John, the tires were my problem. Apparently tires were ordered before the car was even purchased. That tells me that the dealership knew the tires were not good. Miguel tells me the service department is around the corner from the dealership and to come in. My daughter drove the hour up and is told by Jose that she did not have an appointment and was sent home. I get a call later from Miguel, he stated that my daughter was sent home in error and would need to come back. I asked how long ago did she leave? he says about an hour. I stated she would be close to home by now but gave him her number to ask her. She was unable to turn around and drive another hour back. For the next week I went back and forth yet again leaving messages trying to make an appointment for the tires and straighten out my plates. A few days later I received a call from Ben in financing telling me that because the name on my registration was different from the insurance card they could not get the plates. I faxed him a copy of my court paper showing the name change. I never received a confirmation call letting me know it went thru. A couple more days go by and I am left a message that the plate are are ready(not mailed to me as agreed) I called the dealership(late)I spoke with the receptionist who told me to call tomorrow at 9am and ask for Dave Ventora. I called at 11am today, I asked for Dave and I was transferred right to another voice mail. I hung up and called back, I told the receptionist I do not want a voicemail, I wanted to speak to a manager. She again sent me to voice mail. I hung up again, called back and demanded to speak to a manager, at that time I was advised I would have to speak to Meral who does not come in until 1pm. at exactly 1pm I call back, receptionist says "oh didnt he call you back?" Now if he called, would I be calling you? I told Meral that I wanted my business with Honda done today that I do not want to deal with them any more. He said he would call me right back. Meral called and said he had spoken to Jose and that my daughter could come up and get the plates and tires.My daughter drives the hour back up, the dealership hands her the plates, they dont even put them on for her, she goes around the corner to the what she was told a week earlier was the service department to find the building closed up. My daughter starts to drive home, she calls me, I tell her to pull over(on the parkway) I call the dealership and get voicemail after voicemail, finally I reach Meral, he gives me Jose's number, I give it to my daughter, she trys to call and no answer, so now she is pulled over on the parkway not sure where she is supose to go, she calls me, I call the service, the receptionist says Jose is not picking up "THAT IS THE PROBLEM" I told her. I demanded to speak to someone in the service department so I could get my child of the side of the parkway. I am on hold, finally Jose gets on the phone and I tell him to call my daughter and let he know where to go. Then he tells me that for the last week they have been moving from one place to another. I asked him "dont you think that is something you should have let us know?" she finally gets there, gets the tires on and they still did not put her plates on. now after hours of driving back and forth and the wasted gas and the aggrevation, I have to tell you I will never use that dealership, I will never tell anyone else to go there, infact I would discourage anyone from going there and go thru what I went thru. I do have to say that the Brick,NJ dealership could not have been more polite and helpful during the repair of the car. I would go back there and would incourage other as well.

Feedback

Your Name

Your Email

Verification