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Original Comment I also had a phone that broke. I was directed by a website link to purchase another phone. I purchased the HTC EVO and was told that I could no longer use the $25 a month beyond talk plan because the beyond talk phone is only programmed for three rates. I will not allow myself to be treated poorly because I have been a loyal customer. I have had multiple cell providers and have never been told that I have to pay more money when I was grandfathered on an old plan and wanted to purchase another phone. I spoke with a couple of people in the Philippines who who were clueless with regards to my points and told me that I could phone the California office but I kept getting hung up on at the phone prompts. This service has been horrible.<br /> <br /> I had a higher opinion of Virgin Mobile, but now I see that it is another company outsourcing jobs to the Philippines. American money is ok to take but we are not<br /> good enough to obtain service in America. I had to leave a message at the corporate office and will see if they grace me with a phone call.

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