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I have been trying to resolve a billing error made by Medco (now Express Scripts) in April 2012 since May. I have spent countless hours on the phone with incompetent customer service reps who have no authority to resolve issues or forward me to the billing department so that I can speak to someone who knows what they are doing. I have offered to fax a spreadsheet of the details and I have conferenced my HSA account rep in on calls and Express Scripts continues to be clueless about what they have done. This issues is preventing my husband from ordering the medication he must take on a daily basis. Does anyone at the corporate level even care about these situations?


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