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Original Comment Wow we cruise in 9 days. I have contacted Carnival several times finally got threw to a Lead who was a total witch. The rep who made our booking made a mistake. The price went down and supposedly since she made the mistake it is my fault. This is our 3rd cruise with this company and never again will I spend my time with them. They have been nothing but rude and ungrateful It is funny when companies get too large how unappreciative of customers they get. Especially a lead named Janet. When knowing there was a mistake made laughs on the phone and says there is nothing we can do. Unfortunately this is our Christmas present to our family. Carnival you have a lot to learn about customer service and how to run a company. Especially when I have called your Corporate offices and you can't even have the decency to call back. Maybe if your director wasn't making stupid blog comments and videos you could do so.

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