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Original Comment Sorry to hear so many people have had major issues with their MJ. I have been with MJ since they first advertised on TV, then a brand new product, so it been a good number of years. At first having to use chat as only option for customer service was an annoying pain but I kept reminding myself this helped enable the cost to be so low (I've worked customer service/call centers/ escalated issues/supervised...so I've been on both sides of issues customer issues - note: never worked for magic jack..) so I know what good customer service should be,,,but, when frustrated with chat service I kept reminding myself how it was worth the cost of $20.00 for whole year of phone service. As time passed I learned how the "process" worked and how I could get to higher level customer service people who knew how to solve my issues. I have never had one major issue not resolved even though may have taken some patience on my part. Compare them to Verizon/Comcast/ etc., for which paid exorbitant amount of money and had MAJOR problems dealing with their customer service people.. Some issues never resolved for which I got rid of my land line phone before even hearing of Magic Jack. I would recommend people reign in on their own impatience and frustration which will only cause more problems for them to get their issues addressed. Accept that chat is the only form of CS and learn how their system works. As for the elderly woman...if she can't use the internet etc then it's up to the daughter to do it or find someone to do so. We have saved bundles since being with magi jack and will never go back to land line or another voip. My only current issue is that I can't take advantage of sale for current customers on the new MJ because I don't have a credit card and they won't take the debit card for this special offer and thought it's the same card I've been using for paying for their service. I understand why due to how debit cards work, however, they could set up the offer to have debit cards charged right away so can take advantage of special price. That being said, it's upsetting but not enough to cause me to lose the financial benefit I've had with MJ. Anyone want to contact me for info I've learned here's my email put MJ personal info in subject so I won't consider spam.

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