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I was in Sam's Club this a.m to buy a cell phone. Aprox. 9:20am in Indianapolis 96th St. I was told that the Electronics wouldn't be open until 10am. I explained that I just needed someone to open a drawer and get the phone I wanted to purchase. I had no questions. I just needed the phone. I was traveling and my phone was malfunctioning. I couldn't even get someone, not even a manager to open the door. You lost a $200+ sale from someone that spends at least $200-$300 dollars of business money every time I'm there. I will be going back to talk to the GM today. But from what I'm seeing on the comment site, it sounds like some customer service training is in need for all the stores.


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