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Original Comment I purchased a phone from sams club from sprint three weeks ago the sales person ask me if i wanted sams insurance or sprint insurance i told him sprint insurance. it was clear that I had insurance on my phone between me and the salesmen. Well three weeks later my car was stolen with my phone in it I call sprint because I know I had the sprint insurance. Sprint tells me the insurance was not added and that It will be 600 for the phone or go back to SAMs and let them fix the problem. I go to SAMs and the lady at the counter tells me she just been there for three weeks and would feel comfortable with a manager handling the situation. The manager tells me well we wasn't here when he was hooking up your phone so we don't know if that's what really happened or not we deal with 100's of customers everyday there's no way we would know who's fault this was. I've had sprint for 6 years never went without insurance so why in the hell would I go three weeks without insurance on my phone. As I spoke to the manager and the sales women they both realized who set up the account and knew he didn't know what he was doing for he was fairly new himself but at the end the manager told me it was still nothing they could do I will have to pay 600 dollars for SAMs hiring someone who wasn't qualified for that position. I trust these people to do there job and It has to cost me the customer. This is unacceptable store 6646 in atlanta ga and SAMs club y'all have to do better.

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