Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment DO NOT USE HOTWIRE!! My flight was cancelled back in April (as I attempted to visit my 105 yr old grandmother), due to weather and this is when the nightmare began. I called a week later after being issued a credit and waiver for the change of dates. I was transferred to at least 5 difference people and had to explain the same story each and everytime. This time I wanted to add my grandson to the trip as we were going to visit my grandmother, I was told Hotwire could not book his flight and that we had to travel separately ( he is 7 yrs old), I asked for a refund to re-book my own flights, they refused even after speaking to supervisors and being connected to Airtran. I was so frustrated and defenseless as these people have my hardearned money. fast forward...I call today thinking there would be different results,I have spoken to 6 different people since this morning ( as I attempt to work) and was hung up on by Debbie T because I did not want to accept the flight times she wanted me to have, instead of me being able to choose the flight convenient for me. I call back a 7th time and after being placed on hold, the supervisor in customer service advises me that no one is available to speak with me...I need to travel in one week!. This is by far the condensed version of my horror. I am frustrated, angry and don't know where else to turn

Feedback

Your Name

Your Email

Verification