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Original Comment This was the worst experience I have ever had. Let me explain why????<br /> <br /> I made a reservation online for the truck and through phone for the storage. I was provided a storage in Burnsville, MN location. My move in date was 6/23/2013. On the day of my move I called 952-894-6760 number to confirm my storage just to make sure nothing has changed. When I called the number, I asked them &quot; Is it ok if I will be there around 4:30pm for the storage?&quot; I asked the same question twice and the answer was YES. When I reached the facility at 4:30pm I was told that it's too late to unload because the storage door would be close by 5:00pm and alarm would go off if the door is opened. I TOTALLY UNDERSTAND THAT PART. But my question to U-Haul is that... How is the customer supposed to know that the storage door is closed and the alarm would go off? Why did no one tell me about it when I asked them &quot;Is it ok if I will be there around 4:30pm for the storage?&quot; and why the answer was yes. I understood the situation and agreed to leave the truck in the storage location with my stuffs inside and decided to come back next morning. (I know it sound simple thing to do but it's not that easy when you have to reschedule all your office meeting and change other things that was scheduled before). I understood the situation of the storage employees, checked in my truck and decided to come back next morning. When I checked in I made my situation clear and I got an statement with 0 balance. <br /> <br /> Next day I went to storage and unloaded all the stuff and left the facility. I got an email saying that my credit card would be charged for $24.00 and in an email it clearly said to call if I have any question or concerns. I obviously had a concern because the same truck was checked in twice in the same location and I was charged $24.00. I called the facility and took 15 minutes to explain my situation to the lady who answered my call. She told me that I would have to talk to the general manager. She also noted my number and told me that the manager would call me in 10 minutes. I waited for the call never got call from the manager and I called back again. When I called back I was asked to explain my situation again. The asked my contact number again and I never got call again.<br /> <br /> I am not complaining because I was charged $24.00. I am complaining because I am frustrated. I can understand the manager is busy but what about us? We are also an employee for other company and we spend time to make a call and explain our situation but we cannot keep calling and explain the situation again and again. Why was the same truck checked in twice and the additional amount was charged? Isn't the information supposed to flow within the same location?<br /> <br /> I hope somebody will listen to my Concern<br /> <br /> Thanks <br /> Loyal Customer

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