Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment After an hour on the phone, I was glad that they decided to work with me on a payment issue. The nice gentlemen assured me that if I made the agreed payment my sevice would be reconnected and I could arrange to pay the remaining balance. I called back an hour later prepared to pay but was deterred by the new representative who says they could not honor the agreement made earlier. I asked to speak to supervisor. He says everything that I said was noted on the account, but there was nothing he could do either. I asked to speak to the call center manager and was given the same run around. I think it's bad customer service to lie to a customer who remained calm and understanding throughout it all. I believe you should honor all arrangements made by your employees no matter how outside of procedure. DON'T LIE! Simple as that. Tell me you can't and I will understand. Lie and say you can and I will never trust, recommend, or refer your company. My problem has yet to be resolved and I don't want to use this company ever again.

Feedback

Your Name

Your Email

Verification